Cross-Cultural Communication

This highly interactive training workshop will explore various concepts and tools to help you successfully interact with employees, customers, and partners from different cultural backgrounds.

Online, Instructor-Led

Starting date



3 Hours



Course Description

Learn how to improve your cultural intelligence

Cultural differences are the main barrier to cross-cultural communication and collaboration.

As the international business landscape becomes more diverse and less restricted by borders, companies cannot afford to neglect the importance of understanding cross-cultural communication and building global business competencies.

Intercultural or cross-cultural business communication is one of the most critical factors contributing to business growth and success in today's complex global business environment.

Without proper intercultural communication awareness, it is easy to make mistakes and create misunderstandings that can be costly.

The Cross-Cultural Communication training workshop introduces business professionals to cross-cultural communication and the tools they need to improve their communication skills and success with intercultural encounters.

This workshop goes beyond awareness and focuses on specific tools for avoiding miscommunication and misunderstanding created by cultural differences and lack of knowledge of cultural norms.

During this workshop, you will learn key concepts and theories to strengthen your global awareness and sharpen your intercultural communication skills to interact, communicate, and manage more effectively across cultures.


By the end of this course, participants will be able to:

  • Define intercultural communication and identify the benefits of intercultural communication skills in global business.
  • Identify what can hinder intercultural communication.
  • Understand how our unconscious biases lead to strained cross-cultural communication.
  • Examine how we perceive ourselves in our own culture and how people from other cultures perceive us.
  • Use Hofstede's Cultural Dimensions Theory to identify practical differences between specific cultures and countries.
  • Implement strategies for communicating more effectively with different cultures.


  • The meaning of intercultural competence
  • Why cultural competence is importance
  • Elements and characteristics of culture
  • The cultural iceberg
  • Benefits of improving cross-cultural communication in the workplace
  • Obstacles to intercultural communication such as culture shock, culture clash, stereotypes, and prejudices
  • Verbal and non-verbal behaviors
  • Cultural value dimensions, based on the theories of Geert Hofstede, Edward T. Hall, Charles Hampden-Turner, and Fons Trompenaars

Who could benefit from attending this training?

People who could benefit from attending this course include:

  • Entrepreneurs or business owners who do business or looking to do business internationally.
  • High-level managers who deal with clients and business partners from different countries.
  • Team members who work in multicultural teams.
  • Salespeople who sell their products internationally.
  • HR departments that want to have a better idea of how to communicate with staff from different cultures and backgrounds.
  • Nonprofit executives who attend meetings with international delegates.
  • Anyone who needs to communicate with people from various cultural backgrounds.

What's Included?

  • 3-hour expert-led training delivered live via Zoom
  • Interactive breakout activities
  • Copy of PowerPoint slides for note taking
  • Digital copy of the Cultural Competence eBook
  • 30+ page workbook (available as a downloadable PDF)
  • Course handouts 
  • Case studies with real world examples
  • Intercultural Communication Checklist
  • Digital Certificate of Completion
This course builds foundational knowledge in a virtual small group setting. Participants can join in-depth discussions and breakout activities to explore the ideas of cross-cultural interaction and how they can apply cross-cultural communication skills in their business or workplace.

Participants will leave this course with a greater sense of openness, inclusiveness, sensitivity, and the ability to interact respectfully with people from varied backgrounds.

Important Course Information

This training is delivered live via Zoom on Thursday, October 6, 2022, from 11:00 am to 2:00 pm EST. Course materials will be available for download one week before the course start date.

This workshop is highly interactive and limited to 20 participants to maximize engagement!

Refunds may be requested 7 days before the course start date; afterward, the enrollment fee is non-refundable. It is, however, transferable to a colleague if given written notice before the start date. The enrollment fee is fully refundable if the course is canceled due to minimal enrollment.

Group Discounts: For group discounts, email us at [email protected]
Created with